Privacy Policy

IDA Claims Pty Ltd with ABN 12 674 030 310 (we, us and/or our) are committed to protecting and respecting your privacy.
This policy (together with our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website (referred to in this policy as “Our Website”) you are accepting and consenting to the practices described in this policy.

INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:

• information that you provide by filling in forms on our Website or by corresponding with us by phone, e-mail or otherwise. This includes information provided at the time of registering to use our Website, subscribing to any of our services, posting material or requesting further services. We may also ask you for information when you place an order on our Website, participate in discussion boards or other social media functions on our Website, enter a promotion or complete a survey and when you report a problem with our Website;
• if you contact us, we may keep a record of that correspondence;
• we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
• details of transactions you carry out through our Website and of the fulfilment of your orders;
• details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

IP ADDRESSES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers (if any). This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

COOKIES
Our website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you will not be transferred to, and stored at, a destination outside Australia (“AU”). It may be processed by staff who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

USES MADE OF THE INFORMATION
We use information held about you in the following ways:

• to ensure that content from our Website is presented in the most effective manner for you and for your computer;
• to confidentially assess litigation funding applications we may receive from you;
• to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
• to carry out our obligations arising from any contracts entered into between you and us for funding;
• to allow you to participate in interactive features of our service, when you choose to do so;
• to notify you about changes to our service.

We may also use your data to provide you with information about services which may be of interest to you and we may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about our services.

If you are a new customer, we will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this manner, please email us at enquiries@idaclaims.com.au. Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of $100.00 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us at our registered office for the time being. Alternatively, you can email your query to enquiries@idaclaims.com.au.