FAQ

The duration of the claims process varies depending on the complexity of the case and the cooperation of involved parties. We strive to expedite the process while ensuring accuracy, and keeping Insurers compliant with the Life Insurance Code of Practice (LICOP) and Superannuation funds compliant with the ASFA Claims Handling in Superannuation Service Standard.

TPD insurance is included in a super policy to help Australians who are forced out of work by illness or injury. This insurance is included by default in 90% of Australian super policies but many people don’t know it exists. Because these claims are part of superannuation policies, they are also known as “super claims”. If an illness or injury has forced you to stop working in the job you are qualified for, you may be entitled to claim a lump sum payment.

You aren’t alone, most Australians that try to claim on their own are rejected for their insurance money. Often the insurance company will attempt to flood applicants in documents or medical appointments until they are overwhelmed. Our team has experts that specialise in overturning rejected claims. They do this by taking care of the paperwork and using our own panel of medical specialists. We can help you appeal the rejected claim to get you the money you deserve!